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Penthouse #2000 - Property Description & FAQ’s (Frequently Asked Questions)

Oleo Cancun Playa is located on the quiet Southern end of the famed Cancun Hotel Zone at kilometer 19.5.   The resort is comprised of 3 towers, each are 8 stories high.  Our condo association name is Yalmakan.


Penthouse #2000 is unlike anything else you will find in Cancun.  Many of you have likely read my often used headline for #2000, a “A Cancun

 One of a Kind”.  I remember when the owner of #2000 approached me about renting his place.  Getting into the private elevator was pretty cool, it gives you this feeling of almost childlike anticipation on what’s going to be there when that door opens up.  But when I stepped off that jaw dropped.  That’s not a line, my jaw just dropped.  And as I turned my head to pan the whole scene and take it all in, my senses went into overload mode.  It’s just an amazing experience and very hard to fully describe.  It’s floor to ceiling glass all the way around, and all at once you take in the turquoise ocean, the bay just glistening in the sunshine, the vibrant blue sky, the narrow strip of land between the bay on one side, the ocean on the other, and you can see it for miles.  It’s “hands down” the best view I’ve ever seen. The pictures don’t do it justice.


Rey (the owner) didn’t mention to me there was a pool at all before we went up there.  I think he enjoyed the notion of having me go up there for the first time not having a clue of what to expect, so he could see my purest expression.   So imagine my sensory overload as I’m taking in this whole panorama view experience and then see the private infinity pool with the Caribbean backdrop.  OK, he got me, I looked ridiculous, like a kid that just experienced his very first kiss from the girl he always had a crush on...I didn’t even know what to say, I just kept going “wowwwaaa”.  


Of course Rey had not yet even taken me to his prized upper deck area.   He first took me through the master bedroom and bathroom area.  I remained in awe because the views were astonishing through the master bedroom and bathroom area as well.  Even the bathroom is an experience. The floor to ceiling glass doesn’t make you feel uncomfortable even if you wanted privacy.


Because no one could ever see you while you’re in the bathroom.  There’s no buildings more than one story tall across the street, so as you look out over the bay it’s just beautiful.  The 2nd bedroom is the only room on the lower level.  This is also the only area that isn’t floor to ceiling glass.  The views from both the bedroom and the private bath are very nice nonetheless.  And the privacy factor from one bedroom to the other is terrific.  


Then Rey took me up, yes, to the upper deck area.  You walk just past the ½ bath and a nice little wet bar area before opening the door to the outside.  When you walk out, all I can say is the wows just keep coming, just an amazing area up there!  By comparison, on the main level, the 360 degree view can’t be taken in all at once as you pan around because the main wall separates the main living area from the master area. So amazing as the main level is, the view is 180 degrees.  But up here, the panorama factor is taken to a new level.  It’s hard to explain how it feels.  The pictures help, but they can only give you just one vantage point at a time.  Needless to say, I’ve had numerous honeymooners here, anniversaries and other very special occasions such as wedding proposals.  There is frankly enough room to have a small ceremony on the upper deck in case you might be wondering.  If you are seeking something special for your very special occasion, #2000 is a great choice.


Tim Miller.

Penthouse #2000 -

Frequently Asked Questions


Can you smoke in the condo?  

No.  However, smoking is permitted outside on the terrace.


Are Linens provided?  

Yes, towels and linens are provided.


Is there a washer and dryer?  


What type? 



Do we need a converter for the electrical plugs?



Is there an iron and ironing board?  



Are there hair dryers?  

Yes, 1 in each of the bathrooms off of the 2 bedrooms.  (1600 watt)


How can a 2 bedroom place sleep up to 6?  

Penthouse #2000 sleeps 4 adults comfortably.  There is a king in one bedroom, a queen in the other.  We offer queen and twin size air beds, and linens for these additional beds, for extra guests.

Are there extra linens for the air beds?  Yes.


Is there a safe for valuables?  Yes.


How old are the photos that show #2000?

Most were taken in late 2019.  I'm always updating the units.  By the time I read this again to change it I will have probably taken many more photos after the date shown here.


Are beach towels provided?  

Yes.  4 Beach Towels are now available for our guests for Penthouse #2000.  We did not used to provide beach towels as they never lasted long.  These towels are from a new commercial line that is supposed to be more durable.  


Is daily maid service included?  

No.  In the vacation rental business, you can expect a clean, laundered unit upon your arrival.


Can we get additional cleaning days?  


* Standard Service is $50:  General cleaning & making up the beds.

* Premium Service is $85:  Same as above plus newly laundered linens are put on when the beds are made up.


How do we request the additional cleaning?  

You book it.  To do so, hover over the “General Info” located at the top of the page.  In the drop down menu click on “In House Services Offered” then click on “Book In House Services”.


How do we pay for the cleaning?  

Please pay the service provider directly in cash.


How do we request the additional cleaning?  

The link to book is:


What size beds are in the bedrooms?  

King in the master, queen in the other.


Which bedrooms have their own bathroom?  

Both bedrooms have their own private bathroom.


Do you have anything for babies to sleep in?  Yes, there is a packnplay.  


Are linens provided for the packnplay?  No


Are there any supplies provided such as toilet paper, paper towels, spices, salt, pepper?  No  supplies are provided other than 2 rolls of toilet paper per bathroom, garbage bags, hand soap and dish soap at the sinks, salt, pepper & cooking oil,


Is there a fridge, stove top, sink?  Yes to all.


Is there an oven?  No


Is there a dishwasher?  No


Are there smaller appliances like a microwave, blender, toaster, coffee maker?  Yes to all.


What type of coffee maker filters do we need to get?

The standard drip type.


Are there pots, pans, utensils, strainer, big bowls, dishware, silverware, wine opener, bottle opener, knives, glassware?  Yes to all.


Is there pure water in the kitchen?  Yes, reverse osmosis.


Is there inter-net access from the condo?  

Yes, wireless inter-net.  Dedicated modem for the condo only.


Is there a charge for this?  

No, it is complimentary for our guests.


Can we drink water from the tap?  

Not recommended.  


Is there a refrigerator in the kitchen?  I can’t see it in the pictures.  Yes.  It’s a full size refrigerator.  It’s tastefully tucked behind the easy glide wood/fabric sliders.


If you fall off the pool, are you falling off the building?  

No.  From the main pool (the one without the rails around the pool) you would fall onto the roof of the building.  It’s about a 6 foot drop.  There is about 50 feet of roof that you don’t see.  It’s hidden by the infinity pool.


What if someone fell off the pool on the upper deck, where would they fall to?  The pool on the main level.


Can we make calls from the condo?  

There is a cell phone in the condo used primarily for the purpose of calling our manager.  You can make local calls from it as well.


Do you recommend renting a car?  

No.  Buses run 24/7 right outside the resort and the wait is never more than 5 minutes.  You can go anywhere in the hotel zone for just .65 cents per person.

Do you offer airport transfers?  



Do you recommend a transfer company from the airport?



Are they the best price you have found, and are they reliable?  

Yes on both.


About what does it cost?  

About $75 round trip for 3-5 people as of this writing.  That's for the whole group, not per person.


Can we book online with the transfer company?  

Yes, the link is in the info packet sent to your email after you book.


We were thinking of doing the snorkeling tour with Mike, and maybe the in home cook.  How do we book these services?

Hover over the “General Info” located at the top of the page.  In the drop down menu click on “In House Services Offered” then click on “Book In House Services”.


Where do I find these “In Home Special Services?”

Hover over the “Great Ideas for you” located at the top of the page.  In the drop down menu click on “In House Services Offered”.


Do we have to know which days exactly we want the services to book them?  

Yes.  It’s too difficult to keep a schedule on our end otherwise.  


When is the latest we can book the In House Special Services?  

2 weeks prior to arrival or more is preferred.  Minimum 4 days without calling me directly to see what I can do.


Do we receive some sort of confirmation in this regard?  

You’ll receive an acknowledgment via email within a few minutes.  Then the next business day you will receive your services-confirmation assuming your booking didn’t create a scheduling conflict with what we already have on the books.  Either way, you’ll hear from me, Tim Miller, via email the next business day.


Do we pay you for these services?  

No, I don’t take payment for anything other than the condo rental.   The “In House Special Services” services are paid directly to my manager, or the service provider.  My manager will let you know. Please know that payments for the In House Special Services are cash only.  The only exception to this is if you opt to book the Walmart grocery run AND you opt to do so with the transfer company.


Can we book the In House Special Services over the phone?  

Sorry, no.  There are a couple of reasons.  One is that no payment is required to book, so for those who are hesitant to book online for security reasons this is not an issue. Second, when you submit the online form, the information is automatically emailed to my managers in Cancun which saves time. Please remember that these services are provided for guests at cost (no markup).  Therefore keeping the system as efficient as possible is important.   


Does canceling a service reservation cost anything?  

No, as long as you do so 24 hours in advance or more.

Does the spa cost anything? Yes, $25 per person per visit as of this writing.  However the fee is waived if you purchase a massage.


Can we book our condo rental online?  

Yes, on any page on the site, upper right click on “Book Online”.


Can we call if we prefer?  

Yes, you can call me, Tim Miller, directly at 847-636-2232


Do you have a preference on phoning in or booking online?  

If it makes no difference to you, yes, I prefer the online method, it saves some time on my end.


Is the online method secure?  

Yes, all info uses high grade encryption.  Plus the credit card portion of the info never travels over the web.  It’s contained in a secure server.


If we decide to rent a car is there parking?  

It's limited, a very small lot. It is often full.  But so far the resort has always managed to find space for vehicles somewhere on the property when the lot is full.


Is there a charge to park?  



Do you recommend a rental car company? Yes,


Why do you recommend this rental car company?  

This is the company I have been using for some time now.  It will save you money to not rent from a company that is directly at the airport.  These companies pay high rent, and many additional airport taxes.  When you rent from the “off airport” companies like this one, as soon as you exit the airport they will be holding a sign up with your name on it. When you take the shuttle over, it’s 5 minutes round trip out of the way.  Well worth the savings.


What if it’s just a couple people that need a transfer, is a taxi cheaper?  

No, a taxi will run you no less than $40 each way, more if it’s 2 people or more.


How long does it take to get to the resort from the airport?  

About 15 minutes.


First time to Cancun?  

A point of interest after you clear customs in Cancun:  There is the one point in time during your stay in Cancun where you could get frustrated.  This is the time right after you have cleared customs and you are on your way out of the airport to get to your transfer or rental car.  I will also address how to easily avoid this frustration. The frustration is that in all likelihood you will be approached by a few vendors acting as if they are your transfer company.  They may ask for your name and act as if they are your transfer company and tell you to follow them.  The solution to this is very simple.  I can assure you, no one ever approaches me anymore, even when I’m there with all the family.  And it can easily be the same way for you, even if it’s your first time to Cancun.  All you need to know are 3 simple steps:


Step #1:  Know where you are going:  After clearing customs, (where they scan your bags on the Cancun side at the airport) you will walk directly through a long set of glass doors and turn to the right.  Doesn’t matter what terminal, all are set up the same way.  You might notice others before you, all will turn to the right after going through the glass doors because there is only one way to go.  Once you start walking, the outside of the airport is maybe 100 yards, or about a football field away.  There are no turns along the way, it’s a straight walk and out you go.  After you exit to the outside of the airport keep walking straight for another 30 feet or so. Then stop and look up for your name.  The transfer company you booked is the only one that will be holding your name up.  Airport security keeps the vendors at a distance, so there is plenty of room after you get outside the airport to look around.  Then just go to your name and you are good to go.  If you are renting a car:  At the airport, on your left as you walk down the hall.  Off site: same plan as if you are taking a transfer.


Step #2:  Get situated:  Before you head out from customs, get all your bags in order and in a position to move them easily.  You don’t want to be fumbling around with your luggage along the way.  This makes you look like an amateur traveler and that’s what these high pressure people are looking for.


Step #3:  Walk with a purpose:  When you head out from customs walk as if you are in a hurry and you are there for a purpose, and like you have been there 100 times before.  The vendors know us types, they don’t stand a chance and they know it.  They don’t even bother.  Even if you can’t walk quickly, for whatever the reason may be; babies, young children or elderly parents, simply being organized and purposeful will do the trick.  They will key into this and leave you alone.


I spent some time on the above because I’m sure I take this for granted.  A guest recently returned telling me about his stay.  His email to me was terrific, among the most detailed I have ever received before.  One of his suggestions was to provide a level of expectation after getting through customs at the airport.


Message to all our guests:  I think the above information for “first timers” to Cancun above is a good example of how one person making the time to email me after their return can be of benefit to others.  I’m hopeful that if you decide to stay at one of the properties on the site, you too will take a little time to offer your commentary and suggestions. Nearly all improvements to the site, and improvements to the way we operate in general on the Cancun side, have been the result of valued guest feedback. I offer a heartfelt Thank You to all who have contributed.





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