Solymar is located on the quiet Southern end of the famed Cancun Hotel Zone at kilometer 19.5.   The resort is comprised of 3 towers, each are 8 stories high.

 

Villa #10 is located directly on the beach within the Solymar resort.  There is a row of villas out in front of the resort that are directly on the beach.  It doesn't get any more "ON THE BEACH' than this.  From the private terrace pictures above, simply walk down the 12 steps and you are on the beach!  And the beach is so nice here.  The oceanh is very relaxed and it is shallow for a while as you go out, great for young kids.  And there is a bar there on the beach, beach volleyball, plus palapas for shade and loungers to lay out on.  Its really a nice beach scene and it doesn't get over crowded which is also nice.  

 

For those who don’t know, Cancun (the hotel zone) is a narrow strip of land that is surrounded by water.  The Caribbean is on one side, the fresh water bay is on the other. This “strip of land” is known as the Cancun Hotel Zone.  You can enter this zone from either the North or South side.  Most of this zone runs parallel to the mainland (about 6 miles).  Almost all visitors enter the zone from the South as they come in from the airport.

   

You access the terrace from the living room area.  On this level you have the living room, dining room and kitchen along with the 1/2 bath powder room.  Another nice feature is that the walk to the pool from the front door is maybe 30 yards, so easy to get around.  Also each of the 4 bedrooms has an attached bathroom and shower which is an especially nice feature.

Villa #10

Frequently Asked Questions

 

Can you smoke in the condo?  

No.  However, smoking is permitted outside on the terrace.

 

Are Linens provided?  

Yes, towels and linens are provided.

 

Is there a washer and dryer?  

Yes.

 

Is there an iron and ironing board?  

Yes

 

Are there hair dryers?  

Yes.

 

Are there safes for valuables?  

Yes.

 

Are beach towels provided?  

No.  If you want to purchase beach towels the most reasonable option is the Super Walmart.  If you opt for the all-inclusive option, the hotel will provide you with beach towels down by the pool.

 

Is daily maid service included?  

No.  In the vacation rental business, you can expect a clean, laundered unit upon your arrival.

 

Can we get additional cleaning days?  

Yes.  

* Standard Service is $50:  General cleaning & making up the beds.

* Premium Service is $85:  Same as above plus newly laundered linens are put on when the beds are made up.

 

How do we request the additional cleaning?  You book it.  To do so, hover over the “General Info” located at the top of the page.  In the drop down menu click on “Special Services".

 

How do we pay for the cleaning?  

Please pay the service provider directly in cash.

 

Do we need a converter for the electrical plugs?

No.

 

Is there a music player with an I-Pod dock?

Yes, one in the living room.

 

Is there a DVD player?  

Yes, your DVD’s from the US will work in the DVD player.  However, don’t buy any DVD’s from Walmart or any stores in Mexico.  They will not work in the DVD player.

 

What size bed is in the master?  

King.

 

What size bed is in the second bedroom?  

2 twins

 

The 3rd bedroom?  

King

 

The 4th?  

2 twins

 

Are linens provided?  Yes

 

Are beach towels provided?  No

 

Are bath towels provided?  Yes    

 

Is there any extra beds?  Yes.  2 queen inflatable beds with electric motor?

 

Are there extra linens for these beds?  Yes.

 

Do you have anything for babies to sleep in?  Yes, there is a packnplay.  

 

Are linens provided for the packnplay?  No

 

Are there any supplies provided such as toilet paper, paper towels, spices, salt, pepper?  No  supplies are provided other than 2 rolls of toilet paper per bathroom.

 

Is there an oven, fridge, stove top, sink?  Yes to all.

 

Is there a dishwasher?  Yes

 

Are there smaller appliances like a microwave, blender, toaster, coffee maker?  Yes to all.

 

What type of coffee maker filters do we need to get?  

The standard drip type.

 

Are there pots, pans, utensils, strainer, big bowls, dishware, silverware, wine opener, bottle opener, knives, glassware?  Yes to all.

 

Is there pure water in the kitchen?  Yes, pure water dispenser like Hinckley & Schmidt here in the states.

 

Is there inter-net access from the condo?  

Yes, wireless inter-net.

 

Is there a charge for this?  

No, it is complimentary for our guests.

 

Can we drink water from the tap?  

Not recommended.  But you don’t have to.  This unit is equipped with a reverse osmosis system!  Just fill your glasses from the small spout at the kitchen sink for pure drinking water.

 

Can we make calls from the condo?  

Yes.  Local calls.

 

How much do they cost?  

No charge.

 

Do you recommend renting a car?  

No.  Buses run 24/7 right outside the resort and the wait is never more than 5 minutes.  You can go anywhere in the hotel zone for just .65 cents per person.

 

Do you provide airport transfers?  No.

 

Do you recommend a transfer company from the airport?

Yes  www.entertainment-plus.net/transfers/cancun-transfers

 

Are they the best price you have found, and are they reliable?  

Yes on both.

 

About what does it cost?  

About $80 round trip for up to 10 people as of this writing.  If less than 8, it’s a little less.  If more than 10 another vehicle is required so the price goes up quite a bit for 11 or more.

 

Can we book online with the transfer company?  

Yes

 

I read somewhere we get some sort of special promo code for the transfer company site after we book the condo, what’s that about?  

When you enter the promo code, it will save you $5 on the transfer off the posted pricing on their site.  This is for guests only per my agreement with Entertainment Plus. You get the promo code on your confirmation after you book the condo.

 

We were thinking of doing the snorkeling tour with Mike, and maybe the in home cook.  How do we book these services?

Hover over the “General Info” located at the top of the page.  In the drop down menu click on “Special Services”.

 

Where do I find these “Special Services?”

Hover over the “General Info” located at the top of the page.  In the drop down menu click on “In House Services Offered”.

 

Do we have to know which days exactly we want the services to book them?  Yes.  It’s too difficult to keep a schedule on our end otherwise.  

 

When is the latest we can book the In House Special Services?  2 weeks prior to arrival.

 

What happens if we don’t book on time?  

I may not be able to get you scheduled.  It’s best to book far in advance of the deadline.  The reason is the services are first come, first serve.  The longer you wait, the less your chances are of getting the service you want, or the date you want the service.  This is particularly true at the busier times of the year.  

 

Do we receive some sort of confirmation in this regard?  

You’ll receive an acknowledgment via email within a few minutes.  Then the next business day you will receive your services-confirmation assuming your booking didn’t create a scheduling conflict with what we already have on the books.  Either way, you’ll hear from me, Tim Miller, via email the next business day.

 

Do we pay you for these services?  

No, I don’t take payment for anything other than the condo rental.   The “In House Special Services” services are paid directly to my manager, or the service provider.  My manager will let you know. Please know that payments for the In House Special Services are cash only.  The only exception to this is if you opt to book the Walmart grocery run AND you opt to do so with the transfer company.

 

Can we book the In Special Services over the phone?  

Sorry, no.  There are a couple of reasons.  One is that no payment is required to book, so for those who are hesitant to book online for security reasons this is not an issue. Second, when you submit the online form, the information is automatically emailed to my managers in Cancun which saves time. Please remember that these services are provided for guests at cost (no markup).  Therefore keeping the system as efficient as possible is important.   

 

What if we need to change or cancel an In House Special Service, can we do that?  

Yes.  There is a cost of $1 to make a change or to cancel a service-reservation.  To change, add to, or cancel an existing service-reservation please fill out the online form.  The link is just to the right of the link for booking the services.  If the only change you are making is to add another service or another date or time to an existing service, you don’t have to pay the $1.

 

Does canceling a service reservation cost anything?  

Yes, it costs $1 total.  

 

Can we book our condo rental online?  

Yes, on any page on the site, upper right click on “Book Online”.  Or to the right of most photo galleries of Villa #10 is an availability calendar, you can book straight from there by clicking on the available date you are looking for.

 

Can we call if we prefer?  

Yes, you can call me, Tim Miller, directly at 847-636-2232

 

Do you have a preference on phoning in or booking online?  

If it makes no difference to you, yes, I prefer the online method, it saves some time on my end.

 

Is the online method secure?  

Yes, all info uses high grade encryption.  Plus the credit card portion of the info never travels over the web.  It’s contained in a secure server.

 

If we decide to rent a car is there parking?  

Yes, there is ample parking.

 

Is there a charge to park?  

No

 

Do you recommend a rental car company?

No, however below I’ll put an outstanding link below for helping you make an informed decision.  Great info here. www.cancun-discounts.com/cheap-cancun-rental-cars

 

How do we book the airport transfer company you recommend?

This info will be on your confirmation.

 

Does this resort have its own restaurants?  

It has one restaurant and 2 bars.  One bar is a pool bar, the other is a bar down on the beach.

 

Can you get all inclusive here?  

Yes, it is optional each day you are there.  You can choose the day(s) you want as your vacation unfolds. 

How much is the all inclusive?

Do you recommend the all inclusive?

Can you order drinks and pay for them individually without being on the all inclusive?

 

Does the condo have English speaking channels on the TV’s?  Yes.  The TV’s are

hooked up to a satellite.  There are over 250 channels available.  Many are in English.

 

Is the kitchen a full kitchen?  Yes, there is a full size fridge, a cook top, microwave, pots, pans, dishware, silverware, utensils, etc.

 

First time to Cancun?  

A point of interest after you clear customs in Cancun:  There is the one point in time during your stay in Cancun where you could get frustrated.  This is the time right after you have cleared customs and you are on your way out of the airport to get to your transfer or rental car.  I will also address how to easily avoid this frustration. The frustration is that in all likelihood you will be approached by a few vendors acting as if they are your transfer company.  They may ask for your name and act as if they are your transfer company and tell you to follow them.  The solution to this is very simple.  I can assure you, no one ever approaches me anymore, even when I’m there with all the family.  And it can easily be the same way for you, even if it’s your first time to Cancun.  All you need to know are 3 simple steps:

 

Step #1:  Know where you are going:  After clearing customs, (where they scan your bags on the Cancun side at the airport) you will walk directly through a long set of glass doors and turn to the right.  Doesn’t matter what terminal, all are set up the same way.  You might notice others before you, all will turn to the right after going through the glass doors because there is only one way to go.  Once you start walking, the outside of the airport is maybe 100 yards, or about a football field away.  There are no turns along the way, it’s a straight walk and out you go.  After you exit to the outside of the airport keep walking straight for another 30 feet or so. Then stop and look up for your name.  The transfer company you booked is the only one that will be holding your name up.  Airport security keeps the vendors at a distance, so there is plenty of room after you get outside the airport to look around.  Then just go to your name and you are good to go.  If you are renting a car:  At the airport, on your left as you walk down the hall.  Off site: same plan as if you are taking a transfer.

 

Step #2:  Get situated:  Before you head out from customs, get all your bags in order and in a position to move them easily.  You don’t want to be fumbling around with your luggage along the way.  This makes you look like an amateur traveler and that’s what these high pressure people are looking for.

 

Step #3:  Walk with a purpose:  When you head out from customs walk as if you are in a hurry and you are there for a purpose, and like you have been there 100 times before.  The vendors know us types, they don’t stand a chance and they know it.  They don’t even bother.  Even if you can’t walk quickly, for whatever the reason may be; babies, young children or elderly parents, simply being organized and purposeful will do the trick.  They will key into this and leave you alone.

 

I spent some time on the above because I’m sure I take this for granted.  A guest recently returned telling me about his stay.  His email to me was terrific, among the most detailed I have ever received before.  One of his suggestions was to provide a level of expectation after getting through customs at the airport.

 

Message to all our guests:  I think the above information for “first timers” to Cancun above is a good example of how one person making the time to email me after their return can be of benefit to others.  I’m hopeful that if you decide to stay at one of the properties on the site, you too will take a little time to offer your commentary and suggestions. Nearly all improvements to the site, and improvements to the way we operate in general on the Cancun side, have been the result of valued guest feedback. I offer a heartfelt Thank You to all who have contributed.

Tim

 

 

RESORT INFO:

 

Does the resort have a pool?  

Yes.

 

It looks as though you can get service from a bar in the pool, is that right?  

Yes, the pool has a swim up bar.

 

Is there resort security?  

Yes, 24 hour security.  So if you happen to order a pizza as an example, you will be phoned by security when the driver arrives.  Upon your verification, the pizza driver is then escorted up to you by security.

 

Is the water at the resort safe?  

Yes, all water used at the resort for cooking, washing vegetables and fruit, soda fountain dispensers, etc. is all clean water.

 

Should the water being clean be a concern if we go to other restaurants in the hotel zone?  

No, they all use clean water for washing fruits, vegetables, soda dispensers, cooking, etc.  The only precaution I would take in this regard is if you order a simple glass of water, order a bottled water, just to be on the safe side.  

 

Where is the resort located?  At kilometer 19 in the Hotel Zone.  

 

What is the address of the resort?

Boulevard Kukulcan kilometer 19

Zona Hotelera, Cancun, Quintana Roo, Mexico 77500

 

How far is the resort from the airport?  

About 20 minutes.

 

Does the resort have a private beach?  

Yes.

 

Does the resort have a jacuzzi?  

No.

 

How many restaurants does the resort have?  

1 plus 2 bars.

 

How many bars are there?  

1 pool bar, one beach bar

 

Is there a convenience store?  

Yes.

 

What do they offer?  Soda, beer & various alcohols, snacks, cigarettes, souvenirs, hygiene supplies, batteries, miscellaneous items.

 

Is there a spa?  

No, however massage services are offered right near the beach.

 

Is there a gym?  

No.

 

Are there beach chairs out on the beach?  

Yes, loungers.

 

Are there umbrellas out on the beach?  

Yes, palapas actually.

 

Can we sign up for tours and activities from the resort?  

Yes, there is an activity center near the main lobby and you can sign up for just about any activity you can imagine.

 

Do you recommend booking the tours/activities you recommend or setting them up at the resort after we get there?  

Unless you’re looking to go parasailing or rent a wave runner, it’s going to cost a little less to book it online in advance. However, booking online requires payment in full for some I recommend, others are 25% down.  If you can afford to book in advance base on whom I recommend to book through for the tour you like, you’ll typically come out ahead.

 

ALL INCLUSIVE INFO:

 

Can you get drink service by the pool or down by the beach?  

No, their is no wait staff.

 

Can you get service from the bars and restaurants if you don’t sign up for the all-inclusive?  

No.  You can enjoy the bars, lounges, pool, beach, etc. without signing up for the all-inclusive, but you would need to bring your own drinks, food, etc.  No waiters can serve you without you having the all-inclusive.

 

What if we just want something to eat at the resort, but we don’t want the all-inclusive?  

GOOD QUESTION.

 

How do we sign up for the all-inclusive?  

At the lobby front desk.  Visa, master or cash are accepted.

 

What are the costs for this?  

GOOD QUESTION

 

Do we have to sign up for this in advance?  

No, that’s not an option.  You decide after you arrive to the resort. Remember too that each day the all-inclusive is optional.  I recommend purchasing the all-inclusive as your vacation unfolds.  You pay at the lobby front desk.  It’s best to purchase this in the morning before 9:30am so you can take advantage of breakfast which is served from 7-10am.

 

From what time to what time are the restaurants and bars open?

OTHER INFO:

 

To make a reservation, do we need to sign any contract or lease agreement?  No.  You can make your reservation any time by clicking on Book Online located to the far upper right of any page on this site.  Or you can call me, Tim, at 847-636-2232.  

 

How do we get the keys?  

You go to the office, room #8888888888888.  There are a few office managers, you can talk to either Carolyn, Alejandro or Luis.  They are all wonderful people, very nice folks.  Or if the office is closed to get the key.................

 

What is your cancellation policy?  

For details on this topic please see the Cancellation Policy page (in the General Info drop down).  

 

arm regards and thanks for reading up on the details.  You would be surprised at how many do not.

 

Tim Miller

#10 FAQ's