#2102 FAQ's

Penthouse #2102 - Property Description & FAQ’s (Frequently Asked Questions)

Oleo Cancun Playa is located on the quiet Southern end of the famed Cancun Hotel Zone at kilometer 19.5.   The resort is comprised of 3 towers, each are 8 stories high.  Our condo association name is Yalmakan.  Our Resort name is Oloe Cancun Playa.  In spanish, to say the word "beach" you say "playa".

I call Apartment #2102 our 2nd floor beauty.  A lot of people like being on a lower floor and experiencing that direct ocean view from almost ground level.  This unit is completely brand new as of 2020.  Everything is new!  The finishing touches were wonderfully done, you can see it in the details.  The kitchen is wonderfully finished with the stove and fridge basically built in.  The breakfast bar is somewhere everyone tends to hang out in any condo.  The furnishings are simple and tasteful.  The finishing touches can also be seen in the ceiling work.  The bathrooms were also very nicely finished.  The tiles are gorgeous, huge pieces.  The smart TV's are big and fastened to the wall, where they belong.  The end result is a gem of a unit making for an outstanding family vacation.

Penthouse #2102 -

Frequently Asked Questions


Can you smoke in the condo?  No.  However the slider does open up to an area where you can smoke outside.  This area is NOT for hanging out.  It is the roof of one of the resort restaurants.  But we allow our guests to have a smoke out there.  PLEASE, dispose of our butts properly.


Are Linens provided?  Yes, towels and linens are provided.


Is there a washer and dryer?  Yes.  The unit is inside the condo.


Is there an iron and ironing board?  Yes


Are there hair dryers?  Yes.


Is there a safe for valuables?  Yes.


Are beach towels provided?  No.  If you want to purchase beach towels the most reasonable option is the Super Walmart.  If you opt for the all-inclusive option, the hotel will provide you with beach towels down by the pool for any day(s) you opt for the all-inclusive.


Do we need a converter for the electrical plugs?

No.  They are just like US outlets.  My understanding is that if you are coming from Europe or other countries you may need a converter.


Is there a music player?  No, these days everyone has portable speakers and phones with blue tooth.  We tried the portable speakers in the past but they never end up staying in the condo unfortunately.


Is there a DVD player?  

No.  We have smart TV's instead.



Is daily maid service included?  No.  In the vacation rental business, you can expect a clean, laundered unit upon your arrival.


Can we get additional cleaning days?  Yes.  

* Standard Service is $50:  General cleaning & making up the beds.

* Premium Service is $85:  Same as above plus newly laundered linens are put on when the beds are made up.


How do we request the additional cleaning?  You book it.  To do so, hover over the “General Info” located at the top of the page.  In the drop down menu click on “In House Services Offered” then click on “Book In House Services”.


How do we pay for the cleaning?  Please pay the service provider directly in cash.


What size bed is in the bedroom 1? 1 King


What size bed is in the second bedroom?  1 king


Are there any other beds?  There is a pull out coach in the living room that turns into a queen.

Are linens provided for the pull out couch?  Yes.


Are any of the bathrooms attached to a bedroom? No.

Do you have anything for babies to sleep in?  Yes, there is a packnplay.  


Are linens provided for the packnplay?  No


Are there any supplies provided such as toilet paper, paper towels, spices, salt, pepper?  

We provide salt, pepper, cooking oil, 3 rolls of toilet paper per bathroom to get you started, 1 roll of paper towels, hand soap at the sinks, dish soap at the sink in the kitchen.


Is there a fridge, stove top, sink?  Yes to all.


Is there an oven?  Yes


Is there a dishwasher?  No      


Are there smaller appliances like a microwave, blender, toaster, coffee maker?  Yes to all.


What type of coffee maker filters do we need to get?

Standard drip type, like Mr. Coffee.


Are there pots, pans, utensils, strainer, big bowls, dishware, silverware, wine opener, bottle opener, knives, glassware?  Yes to all.


Is there pure water in the kitchen?  No.  There is an Oxxo convenience store located directly across the street. However, I recommend taking the grocery store run and stocking up there.


Is it safe to go outside briefly via the slider.  Yes, its safe for adults.  We just ask you remain within a few feet of the slider. But please do not allow your children out there.


Is there inter-net access from the condo?  Yes, wireless inter-net.


Is there a charge for this?  No, it is complimentary for our guests.


Can we drink water from the tap?  Not recommended.  I recommend stocking up on bottled water from the grocery store . The resort convenience store also sells bottled water.   

Is there a phone in the condo? No.  These days everyone uses their cell.  Rates have come way down for Mexico.  I recommend checking with your service provider before you go to Mexico.  Often times they will have short term plans they can give you for only while you are away.  They are really good deals.  This is of course if you don't already have a US, Canada, Mexico phone deal.


Do you recommend renting a car?  No.  Buses run 24/7 right outside the resort and the wait is never more than 5 minutes.  You can go anywhere in the hotel zone for just .65 cents per person.


Do you provide airport transfers?  No.


Do you recommend a transfer company from the airport?



Are they the best price you have found, and are they reliable?  Yes on both.


About what does it cost?  About $65 round trip for up to 6 people as of this writing.  


Can we book online with the transfer company?  Yes


I read somewhere we get some sort of special promo code for the transfer company site after we book the condo, what’s that about?  

When you enter the promo code, it will save you $5 on the transfer off the posted pricing on their site.  This is for guests only per my agreement with Entertainment Plus.  You get the promo code on your confirmation after you book the condo


We were thinking of doing the snorkeling tour with Mike, and maybe the in home cook.  How do we book these services?

Hover over the “General Info” located at the top of the page.  In the drop down menu click on “In House Services Offered” then click on “Book In House Services”.


Where do I find these “In Home Special Services?”

Hover over the “General Info” located at the top of the page.  In the drop down menu click on “In House Services Offered”.


Do we have to know which days exactly we want the services to book them?  Yes.  It’s too difficult to keep a schedule on our end otherwise.  


When is the latest we can book the In House Special Services?  2 weeks prior to arrival.


What happens if we don’t book on time?  I may not be able to get you scheduled.  It’s best to book far in advance of the deadline.  The reason is the services are first come, first serve.  The longer you wait, the less your chances are of getting the service you want, or the date you want the service.  This is particularly true at the busier times of the year.  


Do we receive some sort of confirmation in this regard?  You’ll receive an acknowledgment via email within a few minutes.  Then the next business day you will receive your services-confirmation assuming your booking didn’t create a scheduling conflict with what we already have on the books.  Either way, you’ll hear from me, Tim Miller, via email the next business day.


Do we pay you for these services?  No, I don’t take payment for anything other than the condo rental.   The “In House Special Services” services are paid directly to my manager, or the service provider.  My manager will let you know. Please know that payments for the In House Special Services are cash only.  The only exception to this is if you opt to book the Walmart grocery run AND you opt to do so with the transfer company.


Can we book the In House Special Services over the phone?  Sorry, no.  There are a couple of reasons.  One is that no payment is required to book, so for those who are hesitant to book online for security reasons this is not an issue. Second, when you submit the online form, the information is automatically emailed to my managers in Cancun which saves time. Please remember that these services are provided for guests at cost (no markup).  Therefore keeping the system as efficient as possible is important.   


What if we need to change or cancel an In House Special Service, can we do that?  

Yes.  There is a cost of $1 to make a change or to cancel a service-reservation.  To change, add to, or cancel an existing service-reservation please fill out the online form.  The link is just to the right of the link for booking the services.  If the only change you are making is to add another service or another date or time to an existing service, you don’t have to pay the $1.


Does canceling a service reservation cost anything?  Yes, it costs $1.  


Can we book our condo rental online?  Yes, on any page on the site, upper right click on “Book Online”.


Can we call if we prefer?  Yes, you can call me, Tim Miller, directly at 847-636-2232


Do you have a preference on phoning in or booking online?  If it makes no difference to you, yes, I prefer the online method, it saves some time on my end.


Is the online method secure?  Yes, all info uses high grade encryption.  Plus the credit card portion of the info never travels over the web.  It’s contained in a secure server.


If we decide to rent a car is there parking?  

It's limited, a very small lot.  I cannot guarantee you could get a parking spot.  


Is there a charge to park?  No.  But again we have a small lot.  If a guest rents a car, the resort staff does find a way to get the car parked somewhere on the property.


Do you recommend a rental car company?

I have had good luck with easy way in Cancun.  They are not at the airport (less expensive) and they are right on the way to the resort.   However I had one guest that did not like their service.  They have always shown me very nice service:

Does this resort have its own restaurants?  Yes.  However the only way you can use them is to purchase the all inclusive for that day. See RESORT INFO below.


Can you get all inclusive here?  

Yes, it is optional each day you are there.  You can choose the day(s) you want as your vacation unfolds. Basic all-inclusive info is below.  For expanded all-inclusive info please hover over the “Explore Condo rentals” tab located at the top of any page on the site and in the drop down menu click “All-Inclusive Option”.  


Does the condo have English speaking channels on the TV’s?  Yes, there are a few English channels.  The TV here is hooked up to cable, the same one the resort uses.  


Is the kitchen a full kitchen?  Yes, there is a full size fridge, a cook top, stove, microwave, pots, pans, dishware, silverware, utensils, etc.


First time to Cancun?  

A point of interest after you clear customs in Cancun:  There is the one point in time during your stay in Cancun where you could get frustrated.  This is the time right after you have cleared customs and you are on your way out of the airport to get to your transfer or rental car.  I will also address how to easily avoid this frustration. The frustration is that in all likelihood you will be approached by a few vendors acting as if they are your transfer company.  They may ask for your name and act as if they are your transfer company and tell you to follow them.  The solution to this is very simple.  I can assure you, no one ever approaches me anymore, even when I’m there with all the family.  And it can easily be the same way for you, even if it’s your first time to Cancun.  All you need to know are 3 simple steps:


Step #1:  Know where you are going:  After clearing customs, (where they scan your bags on the Cancun side at the airport) you will walk directly through a long set of glass doors and turn to the right.  Doesn’t matter what terminal, all are set up the same way.  You might notice others before you, all will turn to the right after going through the glass doors because there is only one way to go.  Once you start walking, the outside of the airport is maybe 100 yards, or about a football field away.  There are no turns along the way, it’s a straight walk and out you go.  After you exit to the outside of the airport keep walking straight for another 30 feet or so. Then stop and look up for your name.  The transfer company you booked is the only one that will be holding your name up.  Airport security keeps the vendors at a distance, so there is plenty of room after you get outside the airport to look around.  Then just go to your name and you are good to go.  If you are renting a car:  At the airport, on your left as you walk down the hall.  Off site: same plan as if you are taking a transfer.


Step #2:  Get situated:  Before you head out from customs, get all your bags in order and in a position to move them easily.  You don’t want to be fumbling around with your luggage along the way.  This makes you look like an amateur traveler and that’s what these high pressure people are looking for.


Step #3:  Walk with a purpose:  When you head out from customs walk as if you are in a hurry and you are there for a purpose, and like you have been there 100 times before.  The vendors know us types, they don’t stand a chance and they know it.  They don’t even bother.  Even if you can’t walk quickly, for whatever the reason may be; babies, young children or elderly parents, simply being organized and purposeful will do the trick.  They will key into this and leave you alone.


I spent some time on the above because I’m sure I take this for granted.  A guest recently returned telling me about his stay.  His email to me was terrific, among the most detailed I have ever received before.  One of his suggestions was to provide a level of expectation after getting through customs at the airport.


Message to all our guests:  I think the above information for “first timers” to Cancun above is a good example of how one person making the time to email me after their return can be of benefit to others.  I’m hopeful that if you decide to stay at one of the properties on the site, you too will take a little time to offer your commentary and suggestions. Nearly all improvements to the site, and improvements to the way we operate in general on the Cancun side, have been the result of valued guest feedback. I offer a heartfelt Thank You to all who have contributed.






Does the resort have a pool?  Yes.


It looks as though you can get service from a bar in the pool, is that right?  Yes, the pool has a swim up bar.  Requires purchase of the all-inclusive.


Is there resort security?  Yes, 24 hour gated security.   This is a resort, rather than a condo complex.  So we have security staff.


Is the water at the resort safe?  Yes, all water used at the resort for cooking, washing vegetables and fruit, soda fountain dispensers, etc. is all clean water.


Should the water being clean be a concern if we go to other restaurants in the hotel zone?  

No, they all use clean water for washing fruits, vegetables, soda dispensers, cooking, etc.  The only precaution I would take in this regard is if you order a simple glass of water, order a bottled water, just to be on the safe side.  


I read somewhere that the AC system at the resort isn’t real good, what is your take on that?  

All of the Penthouses on the site here run on AC systems that are independent of the resort system.  All of these independent AC systems are newer technology and keep you plenty comfortable.  For those who would still like to know about the resort AC system anyway:  This information is from older reviews, prior to the total renovation of our resort in 2016 and 2017.  Now everything is brand new as of 2017.  And in the years to come it will be well maintained by our new resort operator, Oleo.

Where is the resort located?  At kilometer 19.5 in the Hotel Zone.  


How far is the resort from the airport?  

About 15-20 minutes.


Does the resort have a private beach?  



Does the resort have a jacuzzi?  

Yes.  It’s more like a small pool for children.  It’s not kept very warm.


How many restaurants does the resort have?  

3 plus a snack bar down by the pool area.


How many bars are there?  

1 lounge area, 1 bar, 1 swim up bar in the pool.


Is there a convenience store?  



What do they offer?  Soda, snacks, cigarettes, souvenirs, hygiene supplies, batteries, miscellaneous items.


Is there a spa?  

Yes, brand new as of January 2018.


Is there a gym?  

Yes, brand new as of January 2018.


Are there beach chairs out on the beach?  

Yes, loungers.


Are there umbrellas out on the beach?  

Yes, they are actually tents they use for shade, they are more stable with ocean winds.


Can we sign up for tours and activities from the resort?  Yes, there is an activity center near the main lobby and you can sign up for just about any activity you can imagine.


Do you recommend booking the tours/activities you recommend or setting them up at the resort after we get there?  

Unless you’re looking to go parasailing or rent a wave runner, it’s going to cost a little less to book it online in advance. However, booking online requires payment in full for some I recommend, others are 25% down.  If you can afford to book in advance base on whom I recommend to book through for the tour you like, you’ll typically come out ahead.




Can you get drink service by the pool or down by the beach?  

Ask at the front desk if you’re considering paying for the all-inclusive for that day.  Some days they have drink service by the pool and beach, other days they don’t.  Much depends on the time of year and the capacity of the resort at the time you are there.  When I go down with my family, one thing we always do, even if we are on the all-inclusive, is take the cooler that is on wheels down with us to the pool and beach.  One of these is in every condo.  I love these coolers. They work nicely as little side tables while you sunbathe.  I prefer staying by the pool, which is close to the service bar.  If you prefer the beach, you could always bring down several drinks at once and keep them in the cooler.


Can you get service from the bars and restaurants if you don’t sign up for the all-inclusive?  

No.  You can enjoy the bars, lounges, pool, beach, etc. without signing up for the all-inclusive, but you would need to bring your own drinks, food, etc.  No waiters can serve you without you having the all-inclusive.

HOWEVER......As of March of 2020 you can now get breakfast separately from the all inclusive.  The cost is $20.  You purchase this ticket at the lobby front desk.  Then you present the ticket to the host at Azul restaurant.  


What if we just want something to eat at the resort, but we don’t want the all-inclusive?  

You have to purchase the all inclusive to be able to get drinks from the bars or food from the restaurants.  They are not set up for individual orders.


How do we sign up for the all-inclusive?  

At the lobby front desk.  Visa, master or cash are accepted.


What are the costs for this?  

Price as of this writing is $90 per day per person, kids 17 and under are 1/2 off.  Please email or call me just to make sure there have been no recent changes.

When can you get food and drinks?

The first restaurant opens at 7am.  First alcoholic drinks are served at 11am by the pool.  Last bar closes at 11pm.


Do we have to sign up for this in advance?  

No, that’s not an option.  You decide after you arrive to the resort. Remember too that each day the all-inclusive is optional.  I recommend purchasing the all-inclusive as your vacation unfolds.  You pay at the lobby front desk.  It’s best to purchase this in the morning before 9:30am so you can take advantage of breakfast which is served from 7-10am.


Is there more information on this?

Yes, for expanded all-inclusive info please hover over the “Home - Condos and resort” tab located at the top of any page on the site and in the drop down menu click “All-Inclusive Option”.  





To make a reservation, do we need to sign any contract or lease agreement?  No.  You can make your reservation any time by clicking on Book Online located to the far upper right of any page on this site.  Or you can click on one of the availability calendars and choose your dates there and book.  Or you can call me, Tim, at 847-636-2232.


How do we get the keys?  

From my manager in Cancun.  The info for my manager will be on your confirmation, including all the contact info.  My manager will make every effort to be at the resort upon your arrival to greet you and show you around the condo.  If he/she cannot be there for any reason, the keys will be at the lobby front desk in your name (the name on the e-confirmation/receipt you receive from me after you make a reservation).


What is your cancellation policy?  

For details on this topic please see the Cancellation Policy page (in the General Info drop down).  


​Warm regards and thanks for reading up on the details.  You would be surprised at how many do not.


Tim Miller

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